First Line Service Desk Analyst - Networking, Cloud + Data Centre - £26k - £29k - Maidenhead Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want to work for a business that''s invested in your progression? Do you want access to unlimited training and development? Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud andamp; Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service. Required: Either educational or practical Experience in a 1st line troubleshooting role What you''ll be doing: Logging and resolving 1st line support tickets Troubleshooting faults - eg from basic issues to mapping network drives Working with ConnectWise (or ideally, have used it before) Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent Suggesting ideas to help streamline the desk and improve SLAs What you''ll need: Experience on a busy IT service desk (MSP experience ideal) Previous use of ConnectWise (ideal) or ServiceNow Strong troubleshooting mindset Hunger to learn, improve and grow Based within commuting distance to Maidenhead Were looking for a first line service desk analyst