A large, family-owned, independent provider of heating, plumbing and property services across the South East is looking to appoint an experienced Head of Operations to lead day-to-day delivery across installations, repairs and planned/reactive maintenance.This is a senior, hands-on leadership role for someone who thrives in a fast-paced environment, can manage dispersed field teams, and can raise performance, compliance and customer outcomes across multiple contracts.Location: Surrey / South East (with regular travel to sites and client meetings)Reporting to: Operations and Client Services DirectorThe roleYou''ll take overall operational ownership for service delivery, ensuring works are completed safely, efficiently and to agreed standards / SLAs, while working closely with fellow department heads to keep teams aligned and customers satisfied.Key responsibilitiesOperational leadership: Own day-to-day delivery across field and office functions, keeping jobs flowing and resources deployed effectively.Workforce management: Lead, coach and develop managers, engineers and support teams; support recruitment, training and retention.Planning and scheduling: Oversee job allocation, productivity, and the handling of urgent works, cancellations and resourcing gaps.Quality and customer experience: Monitor performance and service quality; act as an escalation point and drive lasting resolution and improvements.Compliance and safety: Maintain strong HandS standards and ensure adherence to