Taylor Stevenson is proud to be working with a large waste-management company based in Doncaster who are looking for an Internal Account Manager to join their team.We are looking for a dynamic and highly organised Internal Account Manager to join our fast-paced team. This is a varied and hands-on customer service role where no two days are the same. You ll be responsible for managing a dedicated portfolio of clients, working closely with our Business Development Managers (BDMs), supply chain team, and customers to ensure an exceptional experience across every touchpoint.This is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.Duties and Responsibilities: Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention. Be the first point of contact for customer queries, resolving issues promptly and professionally. Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery. Support the BDM team with account insights, preparing reports, and contributing to client growth strategies. Maintain accurate records of client communications, pricing, and service issues using our internal systems. Proactively identify opportunities for upselling or cross-s