Community Support Advocate Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD Hours: 20 per week (subject to Four Day Week scheme after probation) Contract: Permanent (subject to funding) Salary: £13,988 (FTE £25,878) Leave: 23 days p.a. (pro rata) + bank holidays Application Deadline: Friday 28th November Start Date: ASAP Reports to: Assistant Support ManagerThere are two positions available for this role.About the Role As a Community Support Advocate within the Future Support service, you ll provide practical, person-centred support to local residents in Norwich. You ll assess needs, agree support plans, and deliver compassionate, outcome-focused guidance across welfare, housing, health, employment, finance, and wellbeing. The role is based at the Baseline Centre, with a mix of office, community, and home working.Key Responsibilities Provide advice and support to clients across welfare, housing, health, finance, and wellbeingSpecialise in welfare rights and benefits advice, including complex casesDevelop and deliver tailored, outcome-focused support plans promoting independenceWork closely with colleagues, volunteers, and partner agencies to meet community needsMaintain accurate case notes, risk assessments, and client dataDeliver group sessions, outreach, and home visits where neededEnsure safeguarding, data protection, and health and safety complianceSupport service improvement by identifying client needs and feedback About You You re experienced in providing adv