Marketing Operations Manager Independent Law Firm Hours: Part-time, 3 days per week Location: Shirley, Solihull Salary: A competitive salary is offered, commensurate with experience and qualifications About the firm: This is an award-winning, Lexcel accredited, top tier Legal 500-recognised law firm, employing around 100 staff across four locations. Established over 250 years ago, this well-established law firm offer a friendly and flexible working environment fostering a team approach with a high level of support. Many of the firm s clients are longstanding. Much of their work comes from existing clients and recommendations. They are ranked in the Legal 500 s top 5 most client recommended law firms in the West Midlands in 2026. They have also won the Birmingham Law Society s Law Firm of the Year on multiple occasions. What you ll be doing: This is a newly created position, focused on delivering an outstanding client experience and contributing to the firm s growth. The role will involve: Analysing client reviews and identifying trends Gathering and using data to make recommendations to improve clients experience Researching and recommending a CRM and marketing database for the firm Managing search engine optimisation with external web agency Managing pay-per-click campaigns with PPC agency Day-to-day website management Producing monthly marketing and client insight dashboards Tracking website enquiries and conversion rates Monitoring external and internal referrals ..... full job details .....