Operations Executive - Inbound Travel (Groups and MICE)

About the roleA leading European inbound travel company is seeking a highly motivated and organised Operations Executive to join its London-based team. You''ll play a crucial role in converting qualified sales leads into confirmed group travel bookings across UK and Europe-handling everything from tailor-made leisure itineraries to complex corporate MICE arrangements.This is a dynamic opportunity for someone passionate about delivering exceptional service and creating memorable travel experiences for global clients.Key ResponsibilitiesBuild and maintain strong relationships with key agent accounts worldwide, particularly in the USA, Canada, Australia, and Portugal.Qualify new enquiries and manage them through the full sales-to-booking cycle.Create and price bespoke European travel itineraries, including accommodation, transport, activities, and guides.Research and negotiate supplier services to ensure competitive, profitable packages.Manage bookings using a back-office system and ensure seamless pre-tour preparations.Coordinate closely with suppliers and internal teams to deliver high-quality service.Support tours during office hours and participate in a rotating emergency support rota.Monitor competitor offerings and market trends to help shape innovative new products.Maintain accurate documentation and ensure timely invoicing and supplier payments.What We''re Looking For We''re seeking someone with:A sharp eye for detail and excellent organisational skills.A collaborative,
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