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Shift Leader | London

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Shift Leader | London

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Blank StreetGet AI-powered advice on this job and more exclusive features.About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

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Start Something Extraordinary…

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Our Values

DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.START SMALL: We don’t wait for great things to happen - we take small steps that move us forward every day.MAKE SOMEONE’S DAY: We live to create moments of joy.MOVE AS ONE: We build better when we build together because the best customer experiences takes a team.

What You’ll Own

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathySupport your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positiveOpen and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shiftPositive and solution focused handling of any minor customer issueAt a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Who We’re Looking For

Love for cafe culture and peopleFriendly, open and approachable person who is able to work well with othersStrong knowledge of coffee and equipment is a mustStrong decision making and multi-tasking skillsStrong interpersonal communication skillsPassionate about delivering excellent customer connections to create a regular customer baseAble to work at a fast pace in high volume environmentsBe an exemplary ambassador of our brand to new neighbourhoods

Requirements

Experience in the customer service or hospitality industryAvailability that meets the needs of our cafesFull Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)Weekend and holiday availability preferredYou must be authorised to work in the UK

Benefits and Perks

£14.75 hourly rate, bi-weekly paymentsA comprehensive Barista accreditation and training programTenure based paid sick and bereavement leaveHealth and Wellbeing Support via HealthAssuredFree unlimited coffee and treats on shiftFree Blank Street swagReferral incentive scheme - £250 when you refer a friend

Application and Interview Process

Application ReviewOnline QuestionnaireRecruiter Phone InterviewHiring Manager In-Person InterviewOffer

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Management and ManufacturingIndustries Food and Beverage ServicesReferrals increase your chances of interviewing at Blank Street by 2xSign in to set job alerts for “Shift Lead” roles.

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