IT Support Technician Location: York Salary: 27,500 per annum Hours: Full Time, Monday to Thursday 8:45am - 5:30pm, Friday 8:45am - 5:00pm The Opportunity An exciting opportunity has arisen for an IT Support Technician to join a team of a well-established organisation based in York. Working within a collaborative IT team, you''ll enjoy a varied role supporting users across the business whilst gaining exposure to a broad range of technologies, systems and projects. This position offers genuine variety and would suit someone who enjoys problem solving, delivering excellent customer service and developing their technical skills. If you''re looking for a role where you can make a real impact rather than simply providing basic IT support, this could be an excellent next step.The Role As the IT Support Technician, you''ll provide first and second line IT support across the business, ensuring users receive a professional, responsive and customer-focused service. Alongside day-to-day support, you''ll have the opportunity to become involved in infrastructure, hardware, procurement, testing and continuous improvement projects. The role is primarily based at the York Head Office, with occasional travel to the organisation''s Slough and Livingston sites to help ensure systems remain up to date and operating effectively.Key ResponsibilitiesCapture, manage and resolve IT support tickets. Provide first and second line support to internal users. Deliver support via telephone, remote desktop ..... full job details .....