Social Housing Assessment and Lettings Officer

• Pay: -21.41 PAYE / -28.19 Umbrella
• Job Type: Temporary (until March 2027)
• Location: Wembley

Overview

We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key.

Day-to-Day Responsibilities

• Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits
• Register and manage new and existing housing applicants, ensuring records are accurate and up to date
• Prioritise applicants and allocate appropriate banding in line with allocations policies
• Prepare and issue decision letters, clearly outlining outcomes and review rights
• Support the administration of a choice-based lettings system, including advertising properties and managing bids
• Make nominations and allocations to available social housing, ensuring minimal void periods
• Provide clear advice to applicants regarding offers and implications of refusals
• Liaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes
• Handle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives
• Identify and escalate cases of fraud or misrepresentation
• Maintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking
• Undertake project work aligned to service priorities, including housing initiatives and research
• Deliver a customer-focused service via telephone, email, and face-to-face contact as required

Required Skills & Experience

• Experience working within housing or local authority based roles
• Strong written and verbal communication skills
• Ability to plan, prioritise, and manage a busy caseload to tight deadlines
• Excellent IT skills, including word processing, spreadsheets, databases, and email communication
• Experience delivering customer-focused services and providing advice to a range of stakeholders
• Ability to investigate, analyse information, and make sound decisions
• Confident in handling sensitive cases and resolving issues effectively
• Strong attention to detail and organisational skills

Additional Information

• Standard DBS required

To apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience