Working Pattern: Hybrid (2 days in the office, 3 days working from home) Travel: International travel required. A full UK driving licence and valid UK passport are essential. This is a varied role that combines operational management, customer experience, project management and quality assurance. You''ll regularly travel onboard our cruise ships, working closely with ship management teams to ensure high standards are maintained, guest satisfaction remains a priority and operational performance continues to improve. Key Responsibilities Guest Experience and Quality Monitor and improve the overall guest experience onboard. Review guest feedback, surveys and satisfaction scores. Identify trends and recommend service improvements. Ensure food, entertainment, housekeeping and guest services meet company standards. Work closely with onboard management to resolve recurring issues. Ship Visits and Operational Support Travel regularly onboard cruise ships. Carry out operational inspections and quality audits. Ensure company standards and procedures are being followed. Identify operational issues and recommend practical solutions. Support ship management teams in maintaining exceptional service delivery. Stakeholder Management Build strong relationships with Hotel Directors, Guest Services Managers and onboard leadership teams. Provide guidance and support to improve operational performance. Collaborate with internal departments to deliver continuous improvements. Communicate ..... full job details .....