IT Support Specialist (2nd Line Support) - up to 28,000 + benefitsWe''re looking for an IT Specialist to join a growing technology team supporting over 1,500 users across the UK. This is a hands-on role where you''ll provide 2nd line support, resolve complex technical issues and work closely with wider infrastructure and product teams.What you''ll be doingProviding 2nd line support via phone, email and face to faceTroubleshooting hardware, software and Microsoft 365 issuesEscalating and triaging complex incidents across technology teamsSupporting IT projects and system improvementsMaintaining knowledge base documentationWorking to SLA targets within an ITIL-based support environmentWhat we''re looking forExperience in a technical support or service desk roleStrong Microsoft 365 knowledgeExperience using ticket management systemsHardware and software troubleshooting skillsExcellent communication and customer serviceNice to havemacOS support experienceMicrosoft Intune exposureITIL Foundation or Microsoft certificationsReady to apply?Please apply with your latest CV.Know someone who''d be great for this role? We offer a referral scheme, so feel free to get in touch.Note: We aim to respond to every application, but due to volume this isn''t always possible. If you haven''t heard back within 7 days, unfortunately you haven''t been successful on this occasion. Please keep an eye on our website for future opportunities.