About UsCQ hotels are designed to offer uncomplicated, hi-tech, contemporary travel experiences to business travelers and urban explorers.Urban design, vibrant ambience and international locations such as London, New York City, Chicago and San Francisco to name a few.Offering best-in-class WIFI, smartphone enabled locks, great loyalty and reward program, mobile APP, the smartest hotel TV system for great streaming straight from your deviceThe Opportunity

Guest Experience ManagerA talented extravert, smart and people-loving brand ambassador for our hotel by Covent Garden

in the heart of London.As a Guest Experience Manager, you will be based at the front desk managing shift reception duties including check-ins and outs, handling complaints and providing a friendly, knowledgeable concierge service. As the duty manager after hours, you will also ensure the safety and security of the building and guests.Your Responsibilities as a Guest Experience ManagerCheerfully welcome, help and support all guestsBe an empowered and proactive manager on dutyEmpower guests to get the most out of their stay through being an expert on both in-house and local-area facilities and servicesWhat you bring to the roleHave an open, friendly and extraverted personalityPassion for people and hospitalityBe Stylish and engagingTech savvyOrganized and a team player, can also work as an individualSuccessful experience in a similar role/environment a bonusProficiency in other languages a bonusBenefitsCompetitive compensation and bonusesFlexible working hoursAccess to on-site gymGreat professional growth opportunities in an internationally expanding organisationFun, engaging and empowering atmosphereFree hotel stays and friends and family rates at 17 hotelsIf you are interested in the opportunity of Guest Experience Manager, please click on the apply button.We will only contact applicants who have the right to work in the UK and who have been shortlisted, our apologies if we are not able to get back to you due to the large number of applications.

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