We have an exciting opportunity to work within our higher education client based in Central London:Role: Digital HelpdeskPay: 18.01Duration: 1 to 2 monthsHours : Monday - Friday 930am to 530pmThis role can be fully Hybrid but you will need to be able to go into the office a few times per month.BackgroundWe''re a small Digital Communications team within the Communications Division. We manage and support the main website and its associated content management system (Contensis), providing help and guidance to staff across the School who maintain website content.What we''re looking forWe''re exploring the possibility of bringing in someone on a temporary basis to provide additional capacity for our digital helpdesk.The work would primarily involve:Responding to day-to-day helpdesk enquiries from staff and website editors.Helping users with general website content queries and using the Contensis CMS.Providing guidance on content updates, publishing processes and general CMS functionality.Investigating and troubleshooting straightforward website and CMS issues.Managing incoming requests, prioritising work and keeping users updated on progress.Escalating more complex technical issues to the Digital team or our external suppliers where necessary.Experience and skillsIdeally, someone with:Experience in a digital support, website administration or helpdesk environment.Familiarity with a CMS or other content management platform. Experience with Contensis would be useful, but isn''t ..... full job details .....