Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Part time: 20 or 25 hours per weekSalary: £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonusesHourly rate: £12.82 per hour rising to £13.12 per hour at 8 months in roleStart date: February 2026 Set Shift Pattern: Mon Tues Wed Thur Fri Sat Sun 20 hours per week 15:45-21:00 15:45-21:00 15:45-21:00 OFF 15:45-21:00 OFF OFF 25 hours per week 12:30-21:00 12:30-21:00 12:30-21:00 OFF 12:30-21:00 OFF OFF Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Gosforth. You''ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you''ll be there for the customer supporting them all the way. You don''t need specific experience to join us. Provided you''re naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We''re here to support you in being successful, meaning we''ll do everything we can to make sure yo