Customer Service Representative


Location: Northampton Office (Full-Time, On-Site)

Salary: £27 - 30,000 per annum (dependent on experience)

Hours: Monday to Friday, 8:00 AM – 5:00 PM (½ hour lunch break)


About the Role

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in delivering exceptional service to our clients, ensuring their needs are met promptly and professionally.


Key Responsibilities

• Client Support:
  
  
  • Respond to customer inquiries via email, phone, and live chat.
  
  
  • Provide accurate quotes and resolve any queries efficiently.
  
  Order Management:
  
  
  • Monitor and manage backorders, keeping clients informed of progress.
  
  Account Support:
  
  
  • Assist the Key Account Manager with tasks to ensure outstanding client care.
  
  Communication:
  
  
  • Maintain clear and professional communication with clients and internal teams.

• Previous experience in a customer service or client support role.

• Strong communication skills (written and verbal).

• Ability to manage multiple tasks and prioritize effectively.

• Competent in using email and live chat platforms; experience with CRM systems is advantageous.

• A positive, solution-oriented attitude with attention to detail.

• Competitive salary of up to £30,000.

• Inclusion in the company-wide profit-sharing bonus scheme, giving you a share in the success you help create.

• Full-time, office-based role in Northampton.

• Opportunity to work in a supportive and collaborative team environment.