Job Title: HR Process and Experience SMELocation: fully remote Contract: 6 Months Our client, a leading organisation in the utilities sector, is seeking a dynamic HR Process and Experience Subject Matter Expert (SME) to drive innovation and excellence in their People processes. This is an exciting opportunity to shape the direction of global HR functions and enhance employee and manager experiences across the organisation. About the Role:The HR Process and Experience SME will play a crucial role in connecting process design, technology strategy, and knowledge management to deliver user-centric People services. This strategic position will work collaboratively across People, People Services, People Technology, and IT to transform operational insights into actionable priorities. Key Responsibilities:Set the strategy and design principles for global People processes and employee experiences.Own the overall People process taxonomy, governance approach, and process standards.Analyse end-to-end employee and manager journeys to identify friction points and simplification opportunities.Shape the People functional strategy and roadmap for ServiceNow HRSD.Prioritise enhancements across case management, Employee Centre, knowledge management, service catalogues, lifecycle events, workflow, and self-service.Lead the strategic approach to People knowledge management, including taxonomy, ownership, lifecycle, and governance.Leverage employee feedback, case data, search behaviour, and ..... full job details .....