Customer Service Agent - Glasgow (City Park)Full-Time Permanent 26,000 - 28,500 Ready to step into a role where you genuinely make a difference every single day? We''re looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it''s your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services.As a Customer Service Agent, you''ll be on the frontline helping customers when they need it most. Whether it''s stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you.What You''ll Be DoingAs a Customer Service Agent, you will:Be the first point of contact for customers reporting fraud or suspicious activityInvestigate unusual transactions and take action to prevent financial lossSupport and guide customers through potentially stressful situations with empathy and professionalismMake confident decisions on payments based on fraud risk assessmentsEducate customers on how to stay safe and avoid scamsHandle sensitive conversations, including supporting vulnerable customersEnsure all actions meet strict regulatory and compliance standardsTake full ownership of queries, aiming for first-call resolution every timeWhat We''re Lo