Based: Hybrid Hours: 37 hours per week Salary: £29,212.50 per annum Contract: Fixed term (6 months) until 30 September 2025 Responsible to: Home First Programme Manager General Responsibilities: Responsible for ensuring a smooth referral process for clients for our Home First Programme via email and phone calls Make initial contact with clients to undertake What s matters conversations to assess suitability for service, undertake risk assessments, supporting the development of support plans for clients through person centred practice. Following MECC (Making Every Contact Count) principles in all contacts with clients. Allocate support staff and manage rotas Provide a point of contact for community-based staff including support workers and Trusted Assessors Provide cover or additional capacity for Trusted Assessors in hospital settings as required Make regular Keep in touch calls to clients and former clients Support Monitoring and Evaluation of programmes and quality assurance Support the development of protocols, standardise operating procedures and contributing to continuous improvement and quality assurance Supervise/support administrative staff Update CRM system with new and existing client and volunteer information. Work within ACM policies and procedures at all times. Attend mandatory training, one to one, team meetings and staff away days. Support with answering Age Connects Morgannwg phone lines during peak times and manage enquires as appropriate Promote Age Connect