Operations Specialist

Location:-Heathrow-
Salary:-Negotiable (Depending on Experience)

Ready to take the next step in your freight forwarding career?

We''re working with a well-established and expanding logistics business that is looking to recruit an experienced-Operations Specialist-to join their busy operations team. This is an excellent opportunity for someone who thrives in a fast-paced freight environment and enjoys managing shipments from start to finish while delivering exceptional customer service.

If you have experience within-air freight, road freight, courier or multimodal operations, we''d love to hear from you.

What You''ll Be Doing

You''ll play a key role in coordinating domestic and international shipments, ensuring every movement is handled efficiently, compliantly and with outstanding customer service.

Your responsibilities will include:

• Managing shipments from booking through to final delivery
• Coordinating air, road, courier and multimodal freight movements
• Liaising with airlines, hauliers, suppliers, overseas agents and customers
• Monitoring shipments and proactively resolving delays or service issues
• Preparing and processing shipping documentation accurately
• Providing customers with regular shipment updates
• Ensuring customs and compliance procedures are followed
• Obtaining supplier rates and assisting with job costing
• Checking supplier invoices and supporting profitability
• Maintaining accurate operational records within the freight system
• Working closely with internal departments to ensure seamless service delivery

What We''re Looking For

• 1-3 years'' experience within freight forwarding or logistics operations
• Knowledge of air freight, road freight, courier or multimodal transport
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage multiple shipments
• Experience using freight forwarding software (Boxtop or similar would be beneficial)

The Ideal Candidate

You''ll be someone who:

• Takes ownership of your workload
• Enjoys working in a fast-paced logistics environment
• Remains calm under pressure
• Has a positive, team-focused attitude
• Is customer-driven and solutions-focused
• Wants to develop your career within a growing freight forwarding business

What''s On Offer?

• Salary negotiable depending on experience
• Career progression opportunities
• Ongoing training and development
• Varied role with exposure to domestic and international freight operations

If you''re an experienced-Freight Forwarder, Operations Coordinator, Freight Operator, Multimodal Operator, Air Freight Operator, Road Freight Operator or Logistics Coordinator-looking for your next opportunity, we''d love to hear from you.

Apply today for a confidential discussion about this exciting opportunity.