An exciting opportunity has arisen for an experienced Floor Manager to join a prestigious retail environment. This permanent Floor Manager position is ideal for a commercially focused leader who enjoys delivering exceptional customer experiences, driving sales performance and developing high performing teams. Location details available on application. Duties • Lead the day to day operation of the department, ensuring excellent customer service and smooth retail performance • Drive departmental sales and KPI achievement, taking ownership of commercial results • Identify opportunities to increase sales and improve overall department performance • Review sales trends and customer activity to support business growth and action planning • Deliver outstanding personalised service and lead by example on the shop floor • Build and maintain strong customer relationships to encourage repeat business and loyalty • Support clientelling activities and promote digital and omnichannel services • Manage customer queries and complaints professionally to achieve positive outcomes • Coach, motivate and develop team members to achieve individual and departmental targets • Deliver training on products, sales techniques, customer service and company procedures • Conduct regular feedback discussions and support employee development • Maintain high standards of product presentation, merchandising and department appearance • Support stock control, inventory management, cash handling and reporting ..... full job details .....