Location: Hybrid / Norwich or London London: £36,469 to £50,145 per annum National: £33,593 to £46,190 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 As a Senior Service Desk Analyst, you''ll provide second-line technical support for all teams within Data, Digital, and Technology (DDaT) at Clarion. This involves handling complex incidents, service requests, and problems, serving as a technical escalation point, and bridging the gap between end-users and technical solutions. You''ll work closely with technical delivery teams to ensure smooth implementation of new services and updates, requiring expertise in various technical areas. Along with your ability to exercise excellent customer service, you''ll have in-depth working knowledge of Microsoft technologies, including Windows operating systems, M365, Dynamics, Mac devices, Mac OS/iOS, and network fundamentals. You''ll need proven experience leading small to medium-sized technology delivery projects, configuring and maintaining ITSM tools, and holding certifications in Microsoft fundamentals (M365, D365, Azure) and ITIL. This role also requires a solid understanding of the cyber security, business intelligence reporting, websites, and customer journeys. With hybrid working and flexible working arrangements this could be the opportunity you''ve been looking for! Please review the full role