Sales Support / Customer Support / Administration / telecom

Overview

Our client is seeking an organised and proactive Sales Support Administrator to join their dynamic sales team.
This role will play a vital part in supporting the telecommunications / telcoms Business Development and Sales teams by managing data, coordinating administration, and ensuring a smooth onboarding process for customers.

You’ll act as a central point of contact between internal teams, suppliers, and clients — helping drive efficiency, accuracy, and professionalism throughout the sales cycle.

Key Responsibilities as the sales support administrator

• Maintain and update the CRM system (HubSpot)

• Develop a strong understanding of the organisation’s internal processes and products

• Support the Business Development and Sales teams throughout the sales process

• Build and nurture relationships with internal teams, suppliers, and clients

• Track client progress through the sales pipeline

• Resolve issues and queries related to new client applications efficiently and professionally

• Assist with document preparation, reporting, and ad-hoc administrative tasks

Experience & Skills Required for the sales administrator position

• CRM experience (HubSpot, or similar)

• Previous experience in administration, sales support and telecomunications / telcoms / broadband.

• Excellent written and verbal communication skills

• Strong attention to detail and accuracy

• Highly organised with the ability to manage multiple tasks and deadlines

• Proficient in Microsoft Office (especially Excel, Word, and Outlook); experience with mail merges

• Confident telephone manner and professional communication style

• Ability to work both independently and as part of a team

• Positive, proactive, and “can-do” attitude

• Desire to learn and develop within the company

Benefits for the sales support administrator post

• Be part of a growing, forward-thinking company

• Opportunity to work alongside a supportive, collaborative team

• Gain valuable exposure to the full sales cycle and customer journey

• Receive in-depth training and professional development