2nd Line Support Engineer - Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:* Strong 2nd Line support experience* Conduct administration tasks for server operating systems.* Collaborate with RDS, Citrix, and Hyper-V technologies.* Supply assistance for smartphones (Android andamp; iOS), tablets (Android andamp; iOS), printers, scanners, copiers, and other hardware devices.* Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.* Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.* Administer backup technologies and antivirus/security software.* Execute cable patching and utilize remote access tools.* Leverage ITSM tools for streamlined service delivery.* Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.* Possess outstanding customer service and communication aptitudes.* Display a fervent dedication to their profession and a commitment to delivering supe