Job Title: Product Support Specialist Based: Hatfield, HertfordshireSalary: £32k - £35k paHours of work: Hours are 8.00am to 16:30pm Mon - FriWe re looking for a Product Support Specialist to manage technical support internally and externally. This role is ideal for someone with experience in the construction, plumbing, or heating industry who thrives in a fast-paced environment..As a Product Support Specialist, you will be responsible for providing technical support and assistance both internally and externally, assisting the internal sales and specification team with product support. You will also be responsible for estimation support, creating accurate quotations to minimise the risk of revisions. The ideal candidate will have had some experience in the construction/plumbing and heating industry who can provide extensive knowledge of the products we are offering. Expectations will be to represent the business to a high standard across various levels, across all departments. Duties will include: Manage all product support requirements internally/externallySupport sales and specification teams with product supportKeep up to date with industry and product standards and compliance incorporating them into company requirementsCapture product feedback for continuous improvementProvide Estimating support, creating accurate quotations, keeping the need for revisions to a minimumCollaborate with the Innovation department on new conceptsOversee faulty product issues / returns validat