ITSM Consultant Position Description At CGI, we''re helping organisations transform IT service delivery by building resilient, reliable and customer-focused technology services. As a Senior ITSM Consultant specialising in Incident and Problem Management, you''ll play a pivotal role in helping clients minimise service disruption, resolve complex operational challenges and prevent recurring incidents. You''ll take ownership of high-impact consulting engagements, introduce innovative approaches to service improvement and work alongside experienced professionals to deliver lasting business value. With the freedom to shape solutions and the support of a collaborative team, you''ll develop your expertise, influence service management strategy and help leading public and private sector organisations deliver more effective, resilient IT services.CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ''Best Employer'' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you''ll be part of an open, friendly community of experts. ..... full job details .....