Your typical day could start with responding to resident enquiries both via phone and email. Then you might be analysing costs to ensure service charge bills are accurate, before heading across to meet with a neighbourhood, property service or estate service teams to ensure that service charges are reflective of the service we are providing. As a Service Charge Advisor you''ll be the ''face of Peabody'' and no one day is the same. You''ll be at the heart of your Service Charge team, playing a crucial role supporting our residents and ensuring they have the correct and relevant information regarding their service charges. With a particular focus on ensuring charges are transparent and reasonable, you''ll actively work with residents in the management of their service charges developing and improving Peabody''s service to them and ensuring we take full account of residents'' views and concerns. You''re a people person who likes to get things done. You''ll enjoy working collaboratively with other teams and you''re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You''ll need to be in the office for two days per week and the remaining time you''ll be able to work remotely. Your role covers all aspects of Service Charge calculation and enquiry management- everything from analysis of costs, evidence gathering and complaint resolution. If you''re creative in your problem-solving, energised by supporting your cu