Technical and Complex Claims LeaderLocation: Mossley, OldhamHours: Monday - Friday, 09:00am - 17:00pm (Full Time)Are you a natural problem-solver who thrives on tackling complex challenges and leading others to deliver exceptional results? We are looking for a Senior Property Claims Handler to drive service excellence, innovation, and continuous improvement across our diverse insurance products.In this pivotal role, you''ll be the go-to expert for technical and complex claims, ensuring every decision is accurate, fair, and compliant with industry standards. You''ll also mentor our talented Operational Claims Team, fostering a culture of learning, collaboration, and high performance.Technical and Complex Claims Leader Responsibilities:Lead the management of technical and complex claims from notification through to settlement, ensuring swift, fair, and compliant outcomes.Act as the subject matter expert, providing technical guidance to both the Operations Team and senior leadership.Use your practical drainage and technical knowledge to interpret site data, images, and reports to determine policy liability.Oversee quantum decisions and negotiations, ensuring accuracy and alignment with policy terms.Deliver training, coaching, and quality audits to uplift technical expertise and maintain exceptional service standards.Collaborate closely with contractors and stakeholders to resolve technical challenges and maintain KPI performance.Ensure all decisions and processes meet legislativ