Your new company Hays are delighted to be partnered with our large and established housing provider client, operating across the West Midlands, in recruiting for a Contract Manager on a 6-month fixed-term basis. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities. This Contract Manager post is specifically focused on a high-value Ground Maintenance contract.Your new role As Contract Manager, you will take responsibility for the effective management of key grounds maintenance contracts, and some smaller soft services contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous. You will oversee contract performance, procurement activity, financial processes and budgets exceeding 1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.The role will also involve:Analysing customer feedback and developing improvement action plans.Overseeing customer complaints and service feedback.Working closely with customer groups and internal stakeholders.Managing both direct and indirect reports.Reporting and presenting to senior management and internal teams.Management and oversight of any performance concerns from contractors.Managing contract risks and ..... full job details .....