New Vacancy - Operations Manager (Claims)Lloyd''s InsurerLondon / Birmingham / WorthingI am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function.This role will be varied including but not limited to; client relationship/management, operational data governance, FNOL claims oversight and management, general facilities and office management.My client is seeking an operational professional with a claims background, handling and operational. Someone with TPA experience would be very beneficial, as well as supplier management.Key ResponsibilitiesAs Operations Manager, you''ll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance.Your responsibilities will include:Panel Solicitor and Supplier ManagementYou''ll take ownership of strategic relationships with panel solicitors and other key suppliers, ensuring contractual and service expectations are consistently met.This will include:Managing strategic supplier relationships and contractual governance.Monitoring performance against agreed SLAs, KPIs and contractual obligations.Identifying service issues and driving appropriate remediation.Working with panel firms to deliver continuous improvement and enhance service quality, efficiency and customer outcomes.Producing and presenting management information and performance reporting.Acting as the key escalation point for operational ..... full job details .....