The Role We are seeking a collaborative and forward-thinking profession to help drive the implementation, integration and ongoing support of a wide range of platforms across the organisation. This is an exciting, newly created, role pivotal to the future of Citizens Advice Somerset. We''re looking for someone with a strong, current and broad technical background, who can balance organisational priorities with the varied needs of different teams. As our IT Systems Manager, you will lead our IT function, shaping the strategy for our communications infrastructure and core business systems. You will act as the bridge between our technical partners and our people, ensuring that technology is a true enabler of our business goals. We are an ambitious organisation embarking on a development program to establish a centre of excellence in advice services. During 2025 we supported over 20,000 clients with a team of around 200 staff, volunteers, and trustees. Your goal is to ensure our investment in technology empowers everyone, ensuring no one is left behind, while maintaining robust information security. Key Responsibilities 1. Strategy, Governance and Security Strategic Planning: Collaborate with the Senior Leadership Team to develop and implement IT roadmaps that support innovation and operational efficiency. Security and Compliance: Lead on information security policies and processes. Drive the organisation towards Cyber Essentials Plus accreditation and align practices with GDPR