About ShowerBox ShowerBox provides free mobile shower services for people experiencing homelessness and hygiene poverty offering dignity, care, and a safe space for anyone who needs it. Our Central London project is our busiest over 200 guests visit each Saturday and around 60 guests have showers. We couldn t do it without our amazing team of 20+ volunteers each week. Role Summary We re looking for a friendly, reliable and hands-on Service Delivery Shift Leader to coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road WC2H. You ll be responsible for taking the lead on setting up the Saturday service, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests, for three Saturdays per month. Key Responsibilities: Lead the setup and close-down of the shower service Coordinate and support volunteers on the day Ensure health and safety standards are upheld Be the main point of contact for guests and volunteers Record and provide service delivery data as required Respond to any on-site issues with calm and care Requirements: Organised and dependable, with good communication skills Experience leading a team of approx 20 volunteers each week Physically able to assist with setup (lifting, connecting gas/water/power - training provided) Experience of safeguarding processes and conflict management Alignment with ShowerBox s values of dignity, respect, and inclusivity