1st Line IT Systems andamp; Business Support
Location: Coventry
Salary: £26,000 to £28,000 DOE
Contract type: 12 Month FTC
Working hours: 40 hours, Mon - Fri, 8:30am to 5pm
About the role
We are seeking a proactive and customer-focused 1st Line IT andamp; Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support andamp; liaising with line managers andamp; 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.
Requirements

• Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team.
• Proven experience using andamp; guiding users through Office 365 and providing Cloud Support.
• Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies.
• Diagnose and resolve hardware, software, and network issues quickly and efficiently.
• Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network andamp; cloud-based applications).
• Perform account and access management tasks (password resets, MFA setup, permissions).
• Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more!
• Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all.

Why join us£
As the UK''s leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That''s why we''re committed to nurturing a diverse and inclusive culture where everyone can thrive.
What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• 21 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde
We are Europe''s largest provider