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Coach Network Manager

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Coach Network Manager

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EZRA CoachingDirect message the job poster from EZRA CoachingTalent Acquisition Partner at Ezra Coaching

Location:

London (Hybrid, 3 days in Old Street Office)Who we areImagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.The Role:We are looking for a Coach Network Manager, reporting directly to the Regional VP.This role is integral to ensuring the success and effectiveness of EZRA''s coaching programmes within specific selling regions and across various proposition types.You''ll manage a segmented coach bench and oversee the assignment of coaches to customer programmes. Working with Implementation Managers, you''ll ensure EZRA coaches are adequately briefed and equipped for programme delivery. Additionally, you''ll maintain coach performance, oversee training initiatives, resolve operational issues, and encourage a supportive and informed coaching community.This is an exciting role with stretch opportunities, and plays a critical role in EZRA''s growth.What You''ll Do:Assign coaches to customer programmes and ensure coaches are set up for success in delivering themCollaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issuesAttend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platformsWork closely with global counterparts, working jointly on global customer programmesBe accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliantProactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development teamCreate collateral for sales teams and customer meetings, and ensure coaches'' written and video bios are of high qualityParticipate in quarterly talent review meetings, surfacing issues and offering recommendationsSupport our Customer Success Manager''s with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights processEnsure coaches are up to date on propositions, product, processes, business updates, and community newsUse relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboardsAbout you:Bachelor''s degree, or equivalent experience in a related field3+ years'' experience in a delivery role - ideally with some experience managing others and working with a Freelance communityYou excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customersYou''re passionate about clients and coaches needsBusiness proficiency in English (with any additional languages being a bonus)What we offerYour own world class coachFriends and family coaching2 weeks work from anywhereCharity daysLearning and Development BudgetWeekly wellbeing hourPrivate medical insuranceLife insurance#LI-HybridWe are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.Seniority level

Seniority level AssociateEmployment type

Employment type Full-timeJob function

Job function Project Management and TrainingIndustries Professional Training and CoachingReferrals increase your chances of interviewing at EZRA Coaching by 2xGet notified about new Community Manager jobs in

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