Salary £31,350 a year Location Derbyshire Hours per week 37.5 Contract type Fixed Term until March 2027 As an IDVA Service Team Leader, you ll oversee the day-to-day running of our Derbyshire IDVA Service. You ll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You ll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships. Job requirements Work closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options. Lead on advocacy for customers with criminal justice services, housing, children s and adult services, and other partner agencies. Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently. Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance. Manage and resolve escalated customer issues and concerns. Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting. Participate in the Managers'' on-call rota and deputise for the Service Manager when required. What we re looking for Relevant IDVA qualification or willingness to complete Safelives training. A goo