About The Role:

As part of our operational team, you’ll be hands?on in keeping our vehicles loaded safely, on the road, and ready to deliver the amazing service our customers know us for. You’ll get stuck into the day?to?day—making sure loads are secure, vehicles stay compliant, and everything meets our high AO standards.

You’ll complete regular reports with accuracy, keep a close eye on safety, and build great working relationships with our employed engineers, our self?employed crews, and the contractors who help keep our vehicles in top shape. Whether it’s supporting repairs, sorting maintenance, or sharing the right info at the right time, you’ll be the glue that keeps everything running smoothly.

It’s all about creating a safe, efficient operation behind the scenes so our drivers can deliver the best possible experience to our customers—because at AO, we’re all about treating every delivery like it’s the most important one of the day.

• Salary: £28,311.89   per annum
• Shift pattern: 5 on 3 off 5 on 2 off
• Hours: 40 hours per week
• Start and finish time: 4.00am-1.00pm and 1pm-10pm (PM shift)
• Job Type: Full time and permanent contract
• Location: Northfleet Industrial Estate,Lower Road, Northfleet, Gravesend, DA11 9SR

Here's What You Can Expect To Be Doing:

• Complete daily in-house reports for the Depot Manager
• Check all vehicles leaving the depot meet transport legislation and security requirements.
• Ensure all members (employed and self-employed) comply with training standards
• Conduct alcohol testing when required
• Communicate professionally with Drivers, resolving queries promptly.
• Carry out transport debriefing for vehicles returning from delivery and installation runs.
• Manage transhipping and reloads effectively.
• Challenge vehicle issues or damages with Drivers.
• Make operational decisions in the absence of the Depot Manager to maintain performance and service.
• React quickly to information and solve problems independently.

A Few Things About You:

• Strong understanding of transport legislation and logistics operations.
• Ability to build positive relationships under pressure.
• Excellent decision making and problem solving skills.
• Clear and confident communication skills, both verbal and written.
• Competent in Microsoft Office, particularly Excel.

Our Benefits:

• 31 days holiday
• 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.