Supporting customers over the phone, via email and live chatIdeal experience: Insurance, Financial Services or professional servicesStrong communication skills essentialCUSTOMER SERVICE ADVISOR JOB SUMMARY: Our client is looking for an experienced Administrator / Customer Service Advisorto join their friendly, close knit team in Ringwood. Whilst specific industry experience is not essential, ideally, the successful candidate will have some experience of working in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis.CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:Handling customer enquiries relating to online quotations / new sales - both over the phone, via email and online chat.Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc.Updating customer records and managing the internal database to ensure that all administration tasks are compliantLiaising with customers / third party partners over the telephone and via emailLiaising with internal colleagues across the business, on a regular basisInputting new customer details, updating