Senior/Lead Service Designer
Senior/Lead Service Designer Remote FirstPermanent£65,000 - £75,000 + Bonus andamp; Excellent BenefitsWe are partnering with a leading digital consultancy delivering complex transformation programmes across Central Government to recruit an experienced Senior/Lead Service Designer.This is an opportunity to join a highly successful and growing team, working on high-profile public sector programmes that shape and improve services used by millions of citizens.We''re looking for a Service Designer who can confidently lead service design engagements while helping clients successfully navigate the Government Digital Service (GDS) life cycle and assessment process. The Role As a Senior/Lead Service Designer, you''ll work within multidisciplinary teams to design and improve end-to-end services across a range of Government organisations.You''ll be responsible for understanding user needs, mapping complex services, facilitating stakeholder workshops, producing service design artefacts, and ensuring services align to GDS standards throughout Discovery, Alpha and Beta phases.A key part of the role will involve supporting teams through GDS assessments, helping to prepare evidence, articulate service maturity and demonstrate compliance with the GDS Service Standard. Key Responsibilities Lead service design activities across complex digital transformation programmesDesign and improve end-to-end public servicesCreate service blueprints and customer journey mapsFacilitate workshops and ..... full job details .....
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