Key Essential Skills: 5+ year experience in a technical support or NOC or a similar position. Experience working in a technical role within a Managed Services environment. Experience of managing shifts to ensure full cover, ideally with 24/7 experience. Extensive experience in NOC operations, including monitoring and incident management. Strong knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP). Expertise in Wintel systems (Windows Server, Active Directory, etc.). Proven capability in endpoint management and troubleshooting. Exceptional problem-solving skills and a proactive approach to issue resolution. Strong leadership and team management experience. Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications). Desirable Skills: Knowledge of ITIL frameworks and best practices. Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships. Excellent communication skills - both written and verbal. An ability and interest in understanding new technologies and integrating them into existing workflow and processes. An ability to explain technical content to non-technical audiences. A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team. Overview: We are looking for a Senior NOC Team Leader to oversee and streamline network operations fo