Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial ServicesDepartment: Customer OperationsLocation: Tongwell, Milton Keynes - fully office-basedHours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.Start: 11th August 2025Duration: 12 months initiallyBasic Rate: £12.21 per hour (equivalent to £23,400 pa)Your New Role:To deliver an excellent service to all customers as an ''information and administration provider'', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract.ResponsibilitiesYou are required to maintain ethical standards in accordance with company policies and the Company''s Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers'' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority.• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.• Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company.• Record all queries and action point