Join a dynamic and driven team at a successful multichannel e-commerce online retailer specialising in niche furniture products and sofas. As a Sales Customer Service Advisor, you will take charge of the complete online order journey. Your role will be crucial in providing sales support across multiple e-commerce channels, guiding customers through the sales process, and ensuring an exceptional customer experience by addressing inquiries, resolving issues, and following up after sales. We expect you to have a minimum of two years of experience in a sales or customer support role, with a proven ability to identify customer needs, present products effectively, and close sales. Key Responsibilities as a Sales Customer Service Advisor: Manage the online chat function and efficiently handle incoming customer calls and emails. Develop an in-depth understanding of the company''s products and services to provide informed advice and close sales effectively. Lead customers through the online sales process, offering expert guidance on product selection and facilitating seamless purchases. Oversee online sales transactions, process payments, and handle returns or refunds with precision. Assist in dispatching customer orders via couriers and e-commerce platforms. Drive sales through up-selling and strategic recommendations. Process returns, exchanges, and refunds, rigorously analysing evidence and documentation to investigate complaints and make informed decisions. Complete all necessary