Job Title: Employment Progression Coach (In-Work Support) Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £27,000 £29,500 per year Hours: Full-time, Monday Friday, 9am-5pmReporting to: Progression Lead The Role:To assist in managing IWS cohorts by handling paperwork and data entry and providing accurate data (actuals and forecasts) to Senior Management. The role involves maintaining effective relationships with participants and employers, overseeing finance and quality in service delivery, and attending training and meetings. Key Responsibilities:1. Manage the In Work Support cohort of participants, focusing on achieving set KPIs and supporting transitions into employment.2. Analyse and process data for performance management and forecasting on a rolling 6-month basis and present this data in a clear and structured manner to the Senior Management Team and external partners.3. Monitor all threshold data, including First Earning notifications, Job Outcomes, and Customer Service Standards.4. Maintain regular contact with participants and build effective working relationships with both participants and employers.5. Refer participants needing assistance with childcare, benefits, and their financial and domestic transition into employment to appropriate resources.6. Ensure all paperwork is completed according to quality and contractual requirements, including undertaking post-employment tracking and data entry as needed.7. Signpost participants to relevant traini