Job Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you''re an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly, this could be a great next step. We''re supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You''ll stay hands-on technically, but you''ll also guide the team, support escalations and keep the workflow steady and organised. This is a role where your calm approach, people skills and technical knowledge will make a real difference day to day. It suits someone who enjoys solving technical problems while also helping others develop and putting structure around how the team operates. What you''ll be doing: Technical work (80%) Acting as the first point of escalation for engineers. Coaching and supporting the team with their technical development. Helping maintain and configure client networks following best practice. Improving internal processes to help the service desk run efficiently. Picking up technical tickets when needed. Team leadership (15%) Managing holidays, absence, timesheets and day-to-day team coordination. Running performance and development reviews. Monitoring KPIs and giving regular feedback. Spotting performance issues and addressing them professionally. Supporting the Technical Director with staffing updates