Freightserve recruitment are looking for a Cargo Customer Service Agent for a well established Airline GSA based in the Heathrow area.Role:-Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations.RESPONSIBILITIES:-• Manage complete end-to-end booking process. • Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs and other Company offices. • Keeping in-house and airline system up to date, including full data capture. • Oversee Pre Bookings. • Acting as main contact through both customer calls and emails • Deal with pricing enquires and rates. • Managing capacity control and priorities. • Responding to request for tracking information and post flights. • Dealing with customer complaints and service issues. • Provide booking list to GHAs and pre-alert outstations. • Oversee trucking to ensure smooth transit.SKILLS and EXPERIENCE:-• Ideally candidate should have Airline, GSA or Freight Forwarding experience. • Have outstanding customer service skills and good understanding of the cargo market. • Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload. • Autonomy in the role and capacity management. • Must be articulate and possess good interpersonal skills. • Competences in IT programs, strong analytical skills, planning and organizationWorking hours are; Monday to Friday 9am - 5.30pmAs an agency we