At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there''s never been a more exciting time to join us or a better place to grow your career!The RoleHours: Monday-Friday, 9:00-17:30Location: Fleet Working Pattern: Hybrid - 3 days a week on siteAs a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! What your day will look like: Building strong relationships with new and existing Advertising Agencies and end users. Ensuring they are utilising their account and adding value maximise their satisfaction. Creating accounts and company profiles for new clients brought on via the Sales Team. Running training demonstrations to showcase new features and enhancements Posting and optimising job vacancies, CV searches, creating Watchdogs and other tasks to ensure full utilisation of a campaign/account. Regular contact with end clients if required in accordance with the CRC Promise. Producing stats and data insights for clients and colleagues. Recognising upsell opportunities and communicating this to the Sales Rep. Supp