Job title: Member AssistantLocation: Grange, Kendal and Lancaster Branches Are you an enthusiastic and innovative individual looking for a rewarding opportunity to make a difference in your community? Join our team as a Member Assistant! We are dedicated to putting our community first and are seeking someone whose values align with ours. In return, we offer a competitive remuneration package and a supportive culture that promotes continuous professional development and training. We welcome applicants from diverse backgrounds. Key Responsibilities:Deliver exceptional member experiences in our branches, while actively promoting our services, including digital platforms.Identify, assess, and mitigate risks in accordance with our risk management framework and regulatory expectations.Conduct all activities following established procedures to ensure compliance with conduct rules.Strive to achieve and surpass your objectives, contributing to our strategic goals and initiatives.Ensure positive outcomes for our members by adhering to the principles of Consumer Duty.Manage member complaints effectively, utilising the Society''s Complaints Procedure and escalating issues when necessary.Engage with local communities by supporting initiatives and events that enrich our neighbourhoods.Stay current with online training requirements, including mandatory refreshers and policy updates. What We''re Looking For:A minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or