We have an Operations Manager opportunity for our Stoke on Trent based client. As Operations Manager you will: Attend monthly Director s Meetings reviewing commercial performance, strategy, recruitment, training, HandS etc. Take immediate role to head the Senior Leadership Team. Directly managing Heads of Department for Production, Design and Projects. Provide senior level input to assist other departments Estimating, Commercial and Procurement. Shadow and assist the Operations Director. Provide escalation point for any specific Project issues. Client facing to support internal delivery team and Internal to assist with any conflict resolution over resource availability. Drive and develop the implementation of our new Operational Delivery process, along with other Business Development strategies. Provide ultimate on-site leadership of the business on any days where a Director is not present in the office. Review the commercial viability of project delivery, including setting KPIs for the Heads of Department for Production, Design and Projects, as well as establishing an accurate way to manage and report on these. This will involve assisting the Heads of Department to set and manage their own KPIs for their individual departments. If successful, the right candidate will: Build on their knowledge and understanding of the clients, people, processes and delivery of Projects. Review and develop all operational processes to identify blockers to efficiency from order won to hand