Compliance and Office Administrator (Temporary to Permanent)Location: Watford (the company will be relocating to relocating to Hemel Hempstead within the next couple of months) Salary: 28,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm (1-hour lunch break) Contract: Temporary to Permanent Start Date: Immediate start requiredThis is role 100% office based.We are recruiting for a Compliance and Office Administrator to join a welcoming and highly supportive team. This is an excellent opportunity for an organised and proactive administrator looking to join a friendly organisation where no two days are the same.Working closely with the Governance and Compliance Manager, you will play a key role in supporting compliance activities, administering an independent Alternative Dispute Resolution (ADR) service, coordinating office administration, and providing wider business support.Key ResponsibilitiesAlternative Dispute Resolution (ADR) and Consumer ComplaintsAct as the first point of contact for the ADR service, supporting communication between customers and clients.Monitor complaints via the ADR portal and liaise with all parties throughout the process.Maintain accurate complaint records and compliance databases.Produce statistical reports and ensure timely follow-up at every stage.Carry out quality checks on complaint records.Reconcile monthly invoices and forward for payment.Compliance AdministrationProvide administrative support for compliance processes, including inspectio