Business Analyst Corporate Estate Main duties and responsibilities Process mapping and workflow review The postholder will: Map current Corporate Estates processes from end to end. Document as is processes, including roles, responsibilities, decision points, handoffs, approvals, systems used and pain points. Work with officers and managers to identify gaps, duplication, delays, unclear ownership and control weaknesses. Develop improved to be process maps that support clearer accountability, better controls and more efficient service delivery. Produce clear process documentation, standard operating procedures, checklists and workflow guidance. Ensure processes are practical, easy to follow and suitable for operational use. Support the implementation of new or revised processes across the service. Processes may include, but are not limited to: Utility bill management. Vacant property utility account transfers. Lease and licence records. Payment by assignment. Debt and income recovery. Rent billing and reconciliation. Property record management. Legal instruction and escalation processes. Key management and property access. Repairs, maintenance and property issue escalation. Governance, reporting and performance monitoring. Business analysis and service improvement The postholder will: Analyse current service arrangements and identify opportunities for improvement. Gather and document business requirements from managers, officers and stakeholders. Identify operational