RoleTo deliver world-class client experiences in a dynamic environment and actively strengthen client relationships. Further, to work as an integral, supportive and inspirational team member to deliver an unsurpassed team service culture. To support Boutique Management in achieving business objectives. To perform with professional integrity and represent the brand as an Ambassador.ResponsibilitiesConsistently deliver superior customer service and after-sales support to increase and retain customer loyaltyMeet sales and CRM expectations and targetsReorder merchandise and customer orders as requiredApply and maintain visual merchandising guidelinesEnsure boutique standards are optimally maintained at all times including cleanliness and presentationActively contribute to a motivated team spirit and positive morale at all times by working ‘as-one’Proactively apply CRM objectives to retain and develop existing and potential clientsCapture meaningful customer data to build professional relationships and personalise future client development opportunitiesAttend ad-hoc client and company eventsSupport regular inventories in liaison with Boutique ManagementExtend product knowledge through proactive research and attending company training seminarsMaintain back of house stock storage organisation in line with company guidelinesAssist the Boutique Management to uphold and maintain health and safety requirementsRespond and resolve customer concerns in a professional and empathic manner, seeking the support of the Boutique Store Manager or Deputy Store Manager where requiredProactively follow industry news, technology and key market competitors

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