Customer Service Advisor needed! 13.69 per hourBenton House, NE7Monday - Friday 8.30am - 4.30pmTill June 2026 Key job element A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the firstpoint of contact. Ability to build rapport to understand customer needs and suggest appropriate solutions. Ability to effectively resolve difficult situations. Ability to remain calm and make decisions in a challenging environment Record outcomes and update systems, including CRM with accurate information. Target driven to achieve a range of customer, quality and operational KPIs. Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs Build effective working relationships with internal and external stakeholders to ensure customer needs are met. Contribute towards a positive, performance driven customer service culture. Committed to personal development to support personal and business objectives. Follow agreed business processes, statutory and regulatory policies and frameworks. Support the organisations strategic, departmental and team goals. Embrace YHN values, standards and organisational goals. Able to represent the organisation professionally across a range of channels including reception. Flexible with 24/7 365 days a year shift patterns To undertake any other duties as and when required to support